Refund policy

We Want You to Love Your Purchase

Your satisfaction is our priority. We know that skincare is personal - what works beautifully for one person might not be the right fit for another. If something isn't working for you or you're not completely satisfied for any reason, we've got your back with our 30 day satisfaction guarantee.

How to Start a Return

Just reach out to us at hello@glowmedik.com and let us know what's going on. Our team will guide you through the process and send you a prepaid return label along with easy-to-follow instructions. Once we approve your return request, ship your items to:

Glowmedik
6210 Wilshire Blvd Ste 200 PMB 568
Los Angeles, CA 90048

*Please contact us before sending anything back so we can properly process your return.*

Received Something Wrong or Damaged?

We're so sorry if that happened! Please email us at hello@glowmedik.com right away with photos of the issue. We'll make it right immediately - whether that means sending a replacement or issuing a full refund.

Items We Can't Accept Returns On

We can't accept returns on:
- Sale or clearance items
- Gift cards
- Custom or personalized products

If you have questions about whether your item is returnable, just ask - we're happy to help.

Prefer to Exchange?

While we don't offer direct exchanges, here's what works best: return your original item for a refund, then place a new order for what you'd like instead. This ensures you get exactly what you want as quickly as possible.

For Our European Customers

You have a 14-day cooling off period to return any item for any reason, no questions asked. Same conditions apply - items should be unopened and in original packaging.

When Will I Get My Refund?

Once your return arrives, we'll inspect it within 2-3 business days and send you an email confirmation. Approved refunds are processed to your original payment method within 10 business days. Keep in mind your bank may take a few additional days to post the refund to your account.

Haven't seen your refund after 15 business days from our approval? Please reach out at hello@glowmedik.com and we'll track it down for you.